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Payroll: Duplicate Pay 1 Entries in Payroll Entry

Why do I have duplicate Pay Entries in Payroll Entry?​

Duplicate Pay 1 entries in Payroll are typically caused by Start Payroll being run for a company in both ReadyPay Desktop (RPD) and RPO between syncs. This allows both sides to create payroll entries for the check date. Once a sync is run, the records from both Start Payroll jobs are exchanged, resulting in duplicated entries in Payroll Entry.

Start Payroll in RPD:

Start Payroll in RPD

Start Payroll in RPO:

Start Payroll in RPO

RPD Payroll Entry after Start Payroll BEFORE a sync:

RPD Payroll Entry before sync

RPO Payroll Entry after Start Payroll BEFORE a sync:

RPO Payroll Entry before sync

RPD Payroll Entry AFTER a sync. Note Duplicate Pay 1 entries. You cannot move between entries.

RPD Payroll Entry after sync

RPO Payroll Entry AFTER a sync. Note there are two payroll entries, identified by PAY1 and PAY2. You can move between entries.

RPO Payroll Entry after sync

If you run a PreProcess register from either RP or RPO, the duplication is present.

PreProcess register showing duplication

Removing the Duplicates​

To correct, you must remove one of the records.

If there are only a few employees, you can delete the duplicates manually.

In RPD Payroll Entry, select the Delete Check button on the left Pay 1 Entry.

Delete Check button in RPD

Choose Yes in the Dialogue Box to delete the paycheck.

RPD delete confirmation

In RPO Payroll Entry, select the X next to either PAY 1 or PAY 2.

X to delete pay in RPO

Choose OK in the Dialogue Box to delete the paycheck.

RPO delete confirmation

note

In RPO, if you delete PAY 1, PAY 2 will be renamed to PAY 1.

You can do the deletes from either RPD or RPO. You must do them all from one or the other.

Once you have deleted the duplicates, run a sync to update the other side.

A review of Payroll Entry will confirm the duplicates are gone and you can proceed with payroll processing.

What if this is a very large company?​

If there are a large number of affected employees, you can use the Restart Batch option from either RPD or RPO.

Once the Restart Batch is complete, a sync must be run to update the other side.

warning

Any data manually entered into payroll will be removed by the restart.

In RPO, go to the Start function in the toolbar. Select Restart Payroll.

Restart Payroll in RPO

In RPD, the Restart Batch function is found on the Payroll Entry tab.

Restart Batch in RPD

If there are multiple batches, you may need to restart each of them. This depends on what each batch is used for.